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Terms of Service and Disclaimer of Liability

Last Updated: February 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SERVICE. BY ACCESSING DENIALDECODED, YOU EXPLICITLY AGREE TO BE BOUND BY THESE TERMS.

1. Nature of the Service (Informational Suggestions Only)

DenialDecoded provides a free, automated tool leveraging artificial intelligence (Large Language Models) to analyze insurance denial letters and suggest potential language for appeal letters. This service is exclusively an informational suggestion tool. All generated content is provided "as-is" and strictly for educational and self-help purposes.

2. No Legal or Medical Advice; No Attorney-Client Relationship

DenialDecoded is NOT a law firm and NOT a healthcare provider. The materials generated by the platform do not constitute legal advice, medical advice, or professional consulting of any kind. Use of this platform does not create an attorney-client relationship, a doctor-patient relationship, or any other fiduciary or confidential relationship. You are strongly advised to secure independent legal and medical counsel before relying on or submitting any appeal.

3. Assumption of Risk and AI Limitations

You acknowledge that artificial intelligence systems can arbitrarily generate inaccurate representations of the law, or misunderstand complex medical documents. You bear the sole responsibility for reviewing, editing, verifying, and taking ownership of any appeal letter or interpreted result. DenialDecoded guarantees neither the accuracy of the interpretation nor the success of the appeal.

4. Absolute Disclaimer of Warranties

To the maximum extent permitted by applicable law, DenialDecoded, its creators, sponsors, and affiliates disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The service is provided "As Is" and "As Available."

5. Limitation of Liability and Indemnification

Under no circumstances, including but not limited to negligence, shall DenialDecoded, its operators, or sponsors be liable for any direct, indirect, incidental, special, reliance, or consequential damages (including, without limitation, denied medical claims, lost coverage, legal fees, or medical costs) that result from the use of, or the inability to use, our service or generated documents.

By utilizing this service, you agree to indemnify and hold harmless DenialDecoded from any localized, state, or federal claims arising out of your use of the generated materials.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law.